Am-billing - Noida, India - Genpact

Genpact

Verified Company

Noida, India

3 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world's biggest brands—and we have fun doing it We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line.

We're harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people.

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Now, we're calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower._
Welcome to the relentless pursuit of better._

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In this role, the person must Identify issues attributing to account delinquency. Work closely with FIT Analyst as needed per project. Maintain appropriate documentation of issues in the SharePoint/FCC notes system. Perform reconciliations as necessary to resolve issues affecting timely payment. Negotiate payment plans on delinquent accounts. Review and monitor assigned accounts and all applicable collections reports. Provide timely followup on payment arrangements. Maintain required level of documentation on collection efforts. Escalate delinquent accounts as per the Escalation Protocol. Complete all reports on delinquent accounts by the established deadlines._

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Responsibilities_

- _Collaborating working with cross functional teams_
- _Responsible for Driving SLAs and KRAs_
- _Should be able to understand the issues raised by the team_
- _Responsible for overall process hygiene_
- _Provide support for all Dispensing RMA requests_
- _Manage incoming RMA requests for strategy, creation, processing, and validation_
- _Analyze data according to RMA protocol and provide results to Sales_
- _Coordinate and create de-implementation timelines_
- _Coordinate scheduling of physical pick up with logistics_
- _Systematically terminate the billing of returned units once the unit(s) are physically returned_
- _Determine if the return request should follow RMA protocol or CSO protocol_
- _Escalate nonstandard return requests for approval_
- _Communicate and properly set the expectation of when billing will cease for a return order_
- _Maintain current knowledge of Dispensing business strategy and contracting practices, policies_
- _General understanding of capital equipment, revenue recognition guidelines and accounting principles._
- _Aim to protect BD interests (margin, risk, policy, etc.), escalating as needed_
- _Proactively manage and prioritize work within your queue to effectively execute on daily operations_
- _Track and report on pending workload_
- _Participate in departmental goal setting and seeing through to completion_
- _Participate in peer training and peer review activates as needed_

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Qualifications we seek in you_
Minimum Qualifications_

- _B.Com or BBA, accounting, or finance emphasis a plus_

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Preferred Qualifications/ Skills_

- _Good communication & analytical skills_
- _Ability to successfully communicate internally and externally, manage complexity and make independent recommendations_
- _General understanding of commercial contract management, including contract strategy development, negotiations, and policy development_
- _Proven ability to quickly establish credibility, trust, and support within all levels of organization_
- _Strong customer centricity skills, able to negotiate/adapt to business needs while maintaining protection of business interests_

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Job_**_Assistant Manager_

_ Primary Location__India-Noida_

_ Schedule__Full-time_

_ Education Level__Bachelor's / Graduation / Equivalent_

_ Job Posting__Feb 15, 2024, 7:58:34 AM_

_ Unposting Date__Ongoing_