Executive - Reverse Logistics - Mumbai, India - Tata CLiQ

Tata CLiQ

Verified Company

Mumbai, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Tata CLiQ is the flagship digital commerce initiative of the Tata Group. It is a multi-category e-commerce platform, operating across categories such as Fashion, Footwear and Accessories, Beauty, and Luxury.

It has a unique omnichannel marketplace model offering customers the convenience of quicker delivery (by shipping from store), easy pick-up and returns, across 1,200+ brands and 1,000 stores in 100+ Indian towns and cities.

At CLiQ:

We obsess over customer delight.
We are out there to find an alternate way of doing ecommerce.
We carry an attitude to develop a culture of learning and continuous improvement, both for people and processes.
We believe in Uncomfortable Transparency.
We will always be respectful, empathetic, and caring about the wellbeing of our teams.

- we encourage experiments and creativity in Technology.

We develop and use technology to enhance daytoday life and have a positive impact on customers.
We encourage experiments and creativity in Technology.

We are committed to strengthening diversity, equity, and inclusion at the workplace through an enabling environment, supportive work-life policies for employees, and a culture that welcomes differences and creates a sense of belonging.

We strive to create a work environment where all employees can develop and grow to achieve their full potential. We are an equal opportunity employer and are committed to maintaining respect and dignity for all"

Purpose of the position :
Managing the reverse logistics process end to end, working on the assigned metrics and improving the overall performance

Key Deliverables

Managing the assigned logistics partner for Reverse Pick ups
2. Managing the customerinitiated returns within the given TAT
Ensure the delivery back to seller within stipulated time as per the defined TAT
4. Monitoring the LOST in transit and damage of the shipment for assigned LP
5. Monitoring the refund Process to meet the CIR to Refund Tat
6. Monitor the Return cases which are not picked and pushing the LP for the pickups of the pendency
7. Wrong product and used product % should be monitored to reduce the leakage
8. Managing the Lp level integration and resolving the escalation tickets to close these escalations
9. Resolving the lp level claims of damages and wrong product received
10. Resolution of Pod related claims
Ensuring the data given to the Lp on time before his cut off so that the pick-up Tat can be reduced
12. Managing the data flow to the Lp daily basis to ensure smooth operations
13. Resolving the billing related issues which are related to the assigned LP

Key skills required: