Executive - Client Support - Mumbai, India - xpressbees

xpressbees

Verified Company

Mumbai, India

4 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Location:
Mumbai

Experience: 2-4 Years

Job descriptions:

Department:
Customer Service

Role Description:

A customer service executive's role is to communicate customer needs to stakeholders and understand exactly how customers use your product or service.

Duties/Responsibilities:

Develop trust relationships with a portfolio of major clients to ensure they do not turn to competition.
Acquire a thorough understanding of key customer needs and requirements.
Expand the relationships with existing customers by continuously proposing solutions that meet their objectives.
Identifying and driving large teams, key accounts, managing portfolio, expanding client base for augmenting turnovers and achieving desired targets and goals.
Ensure the correct products and services are delivered to customers in a timely manner.
Serve as the link of communication between key customers and internal teams.
Resolve any issues and problems faced by customers and deal with complaints to maintain trust.
Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics.
Revenue enhancement by maintaining defined customer SLAs with help of internal Stakeholders.
Business Growth and Optimization.
Process Development and Enhancement.

Required Skills/Abilities: