Service Desk - Mumbai, Maharashtra, India - Tata Consultancy Services

Tata Consultancy Services

Verified Company

Mumbai, Maharashtra, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Greetings from TCS

TCS has been a great pioneer in feeding the fire of young Techies like you. We are a global leader in the technology arena and there-s nothing that can stop us from growing together.

Role:
Service Desk

Location:
Ahmedabad/ Mumbai

Experience Range: 4-7 years

Educational Qualification : 15 Years of Full Time Education

Job Description:

The primary Service Desk Agent role is that of providing first level support through taking calls, chats, web tickets and handling the resulting incidents or Service Requests, using the incident and request fulfillment process in line with the Service desk objectives.

Provide technical assistance and support for clients and partners via call, chat and web
Coordinate incident resolution to ensure all problems are handled appropriately and in a timely manner
Demonstrate technical understanding of the products and services in our support catalog
Develop and maintain positive relationships with clients always focusing on their satisfaction

Qualifications :
BACHELOR OF ENGINEERING, BACHELOR OF TECHNOLOGY