Clm Associate - Noida, India - Skidos Ltd

Skidos Ltd

Verified Company

Noida, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

About SKIDOS Vision, Mission & Culture
Our mission is to create lifelong, confident and happy learners. We are teaching knowledge and 21st century skills in a setup of fun games. Currently we have 40+ games available on Apple and Google Play Store. We take great games and replace ads and in-app purchases with learning content. We are building the largest platform of educational gaming apps for primary school kids with a disruptive product approach.

It's a talented team, a meaningful product that impacts the daily life of kids, parents and teachers, and growing rapidly.

At SKIDOS, we believe in a positive work environment where you feel happy & content while you also indulge in company's growth.

We respect your time, health and family, we have flexible working hours. We love people who have something to say, and we listen.

With us, you will get a chance to dive in our suite of learning products that are being used by millions of users.

Qualifications and Skills

Bachelor's degree in a relevant field
Knowledge of customer lifecycle management principles and strategies
Familiarity with customer lifecycle management tools such as CleverTap, MoEngage, and WebEngage
Strong analytical and problemsolving skills
Excellent communication and interpersonal skills
Ability to work effectively in crossfunctional teams
Detailoriented and highly organized
Passionate about educational technology and gamified learning

Roles and Responsibilities

Manage the endtoend customer lifecycle, from onboarding to retention and renewals
Develop and implement customer engagement strategies and campaigns
Collaborate with crossfunctional teams to ensure seamless customer experience
Utilize customer lifecycle management tools such as CleverTap, MoEngage, and WebEngage
Analyze customer data and metrics to identify trends, insights, and opportunities
Track and report on key performance indicators (KPIs) related to customer lifecycle
Monitor and respond to customer inquiries and feedback in a timely manner
Identify and resolve customer issues to ensure customer satisfaction
Conduct market research to understand customer behavior and preferences
Stay updated with industry trends and best practices in customer lifecycle management