Telesales Executive - Puducherry, India - Advanced D Connects Online
Description
Responsibilities:
- Managing a team of representatives offering customer support.
- Overseeing the customer service process.
- Resolving customer complaints brought to your attention.
- Creating policies and procedures.
- Planning the training and standardization of service delivery.
- Selecting and hiring new staff.
- Monitoring the work of individual representatives and of the team.
- Conducting quality assurance surveys with customers and providing feedback to the staff.
- Possessing excellent product knowledge to enhance customer support.
More jobs from Advanced D Connects Online
-
Voice & Non Voice Process & Chat Process Remote
Tamil Nadu, India - 3 weeks ago
-
Customer Service Representative Remote
Tamil Nadu, India - 3 weeks ago
-
Back Office Executive
Maharashtra, India - 3 weeks ago
-
Customer Service Representative Non-voice Web Chat
Belgaum, India - 3 weeks ago
-
Customer Service Executive Remote
West Bengal, India - 3 weeks ago
-
Customer Service Representative Wfh
Cuttack, India - 3 weeks ago