Us Sales Quality Auditor - Noida, India - looper Development Services Private Limited

looper Development Services Private Limited

Verified Company

Noida, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Job description
We are looking for a Quality Auditor to join our high-impact team focused on the US market.

Responsibilities for Quality Auditor

Support our operations team by reporting the task completion to the stakeholders on time
Assist in validating, data tagging, and providing ad hoc support across various quality processes
Complete the tasks with a high level of accuracy and within the deadline
Assist the other auditors of our team in completing the tasks within the given deadline
Send a report to the Quality Manager for daytoday activities
Ensure proper procedures and protocols are followed while tagging the data as per the given SOP
Demonstrate prompt and effective communication skills
Demonstrate an understanding of various text and call related quality metrics
Help the team identify various issues in the call center processes
Demonstrate good problem solving skills to develop solutions to any problems or deficiencies identified during the audit process

Requirements:

Must have knowledge of Audits, Feedback, Calibration, Briefing Session and Dip Check
Available for fulltime work from Office
Proficient in tools such as MS Office, Google sheets etc
Have good Written and Verbal command in English
Have relevant skills and interests
Comfortable in evening shifts

Job Types:
Full-time, Regular / Permanent

Salary:
₹400, ₹600,000.00 per year

Schedule:

Night shift

Supplemental pay types:

Performance bonus

Ability to commute/relocate:

Noida,

Uttar Pradesh:
Reliably commute or planning to relocate before starting work (required)

Application Question(s):

How many years of experience do you have while auditing quality of US Sales voice calls?
How many years of experience do you have in BPO?
How many years of experience do you have in US Sales?

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