Telesales Executive - Mumbai, Maharashtra, India - DataScout International Consulting Pvt Ltd

DataScout International Consulting Pvt Ltd

Verified Company

Mumbai, Maharashtra, India

5 days ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Job Role:
Tele Sales / Outbound Sales Executive

Job Location:
Santacruz East, Mumbai, Maharashtra

Working:
Monday to Friday (10Am - 7Pm)

Salary:
Upto 4 LPA

Role & Responsibilities - As a Customer Sales Executive, you will be responsible for
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Sales and Upselling: Identify opportunities to promote products or services and meet sales targets by cross-selling, upselling, and offering personalised recommendations to customers.
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Problem Resolution: Address customer concerns, complaints, or issues promptly and effectively to ensure high levels of customer satisfaction.
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Product Knowledge: Develop a deep understanding of the organisation's products or services to provide accurate information and meet customer needs.
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Order Processing: Assist customers with order placement, tracking, and processing, ensuring a seamless purchase experience.
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Customer Data Management: Maintain accurate customer records, update profiles, and document interactions within the customer relationship management (CRM) system.
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Customer Feedback: Collect, document, and communicate customer feedback to help improve products, services, and processes.
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Market Research: Stay informed about industry trends, competitors, and customer preferences to provide valuable insights for sales and marketing strategies.
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Sales Reporting: Generate reports on sales activities, performance metrics, and customer interactions to assess progress and results.

What's in it for you: