Customer Service - Bengaluru, India - Deutsche Bank

Deutsche Bank

Verified Company

Bengaluru, India

1 week ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Customer Service (Teller):

Job ID:

R0303837
Full/Part-Time:Full-time
Regular/Temporary:Regular
Listed:
Location:Bangalore
Position Overview:

Job Title:
Customer Service (Teller)

Corporate Title:
Associate

Location:
Bangalore

Role Description

Ensuring DB Service Standards wrt to Customer Service, Compliance and Corporate Security are adhered too.
Ensure total Compliance of all audit guidelines set by External (RBI, NSDL) and Internal OR Auditors.
Create a sales & service environment across service team
Backup to service head

What we'll offer you
As part of our flexible scheme, here are just some of the benefits that you'll enjoy

Best in class leave policy
Gender neutral parental leaves
100% reimbursement under childcare assistance benefit (gender neutral)
Sponsorship for Industry relevant certifications and education
Employee Assistance Program for you and your family members
Comprehensive Hospitalization Insurance for you and your dependents
Accident and Term life Insurance
Complementary Health screening for 35 yrs. and above

Your key responsibilities

E nsu r e s tr i ct ad h e r e n ce t o a ll i n t er n a l an d ex t e r n al gu i de li n e s ( K Y C & M o n ey A n t i L a un d e r i ng s, A u d i t s)
E nsu r e pr ope r m on i t o r i n g of e x p en s e s a nd c o n t r o l ling c o s t s, wa i ve r tr ac k i n g & l e a d m a n ag e m e nt
Ens u r e p r o p e r d i s p l a y of a ll R e g u l a t ory C i r cu l a r s i n t he A r e a
V ouch e r M a n a g e m e n t, R u l es o f C u s t o d i ansh i p, K e y Ma n a g e m e nt g u i d e li n e s, a r e f o l lo w e d w i t hout any d e v i a t i o n
Exce p t i on h a n dling / d e f er r al tr ack i ng and m o n i t o r i ng
S u s p i c i o us t r a ns a c t i on s, l a r ge c a sh t x n ' s, N R C r ed i t s a r e r e v i e w ed an d t he n ecessary p r ocess i s f o l lo w ed a s p er t h e gu i d e li nes l a i d
E n su r e A r ea h as a c l e a n M ys t ery S h o p p i n g A u d i t r ep ort b o t h b y I n t er n al a s w ell a s E x t er n a l a u d i t o r s
Ens u r e p r o p e r t r a ck i n g, r e s p onses a nd c l osu r e s of all C u s t o m e r Co m p l a i n t s w i t h i n t h e co mm i t t e d T A T ' s.
L e a d i ng a t ea m o f C us t o m e r S e r v i ce Exec u tives a n d c r e a t e a c r o ss sell e nv i r on m e nt ac r o ss t he S e r v i ce T e a m.
Ens u r i n g be st i n c l a ss s e r v i ce s t anda r ds t o a l l t he A r e a c u s t o m e r s b y syn e r g i z i ng w i t h a l l t he c h a nn e l s i n t h e A r e a
E nsu r i ng p r ope r c on t r o l s a nd a cc e ss i s m a i n t a i ned t o t h e Cash / L ocker A r ea at a ll ti m es. A ny susp i c i o us tr a ns a c t i o n m u st i mm ed i a t e be r ep o r t e d t o t he sup e r v i s ing of f i ce r

Your skills and experience

Team management/Leadership skills
Knowledge on FEMA/Foreign exchange and Demat operations
Client service excellence
Experience in overall branch operations for 10 years

How we'll support you

Training and development to help you excel in your career
Coaching and support from experts in your team
A culture of continuous learning to aid progression
A range of flexible benefits that you can tailor to suit your needs

About us and our teams

Please visit our company website for further information:
Our values define the working environment we strive to create - diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation.

We build talented and diverse teams to drive business results and encourage our people to develop to their full potential.

Talk to us about flexible work arrangements and other initiatives we offer.

Visit Inside Deutsche Bank to discover more about the culture of Deutsche Bank including Diversity, Equity & Inclusion, Leadership, Learning, Future of Work and more besides.