Helpdesk Attendant - Chennai, India - Sindoori Management Solution
2 weeks ago
Description
Key Responsibilities:
Serve as the first point of contact for all IT-related inquiries from hospital staff, including doctors, nurses, and administrative personnel.
Provide immediate and courteous customer service to assist users in diagnosing and resolving technical issues related to medical equipment, hospital systems, and general IT problems.
Work closely with medical and IT staff to ensure that critical medical equipment and systems are operational at all times.
Follow established processes for problem resolution and escalation, ensuring all issues are resolved within established service level agreements (SLAs).
Maintain an up-to-date knowledge base for common hospital-specific IT issues and solutions.
Ensure the security and confidentiality of patient data and sensitive hospital information.
Job Types:
Full-time, Permanent
Salary:
₹15, ₹18,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
Experience:
- total work: 1 year (preferred)
Work Location:
In person
Speak with the employer
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