Regional Operations Owner - Mumbai, Maharashtra, India - Renous Consulting
Description
We recommend you join our Telegram Channel to learn about all the Open Positions:Job Location:
Mumbai
Job Type:
Permanent**
Responsibilities
- **Facility Operations**:
- Oversee facility operations for a range of properties, including malls, commercial spaces, retail outlets, star properties, and premier gated residential properties.
Vendor Management and Compliance:
- Manage vendors, Annual Maintenance Contracts (AMC), and ensure compliance with established standards and agreements.
Client Management:
- Handle client relationships, including invoice processing, addressing client needs, and ensuring overall satisfaction.
Quality Assurance:
- Implement and maintain quality assurance measures, particularly focusing on soft services.
Site Audit and Survey:
- Conduct regular site audits and surveys to assess operational efficiency and identify improvement opportunities.
Reporting and Documentation:
- Prepare MIS & MMR reports to provide insights into operational performance and areas for enhancement.
Training and Development:
- Conduct training sessions for facilities staff, including induction and refresher programs.
R&R Activities:
- Organize and oversee Recognition and Reward (R&R) activities onsite.
Client Communication:
- Prepare and disseminate Minutes of Meetings (MOM) to enhance client communication and service delivery.
Financial Responsibilities:
- Manage attendance, salary, and budgeting processes, ensuring financial efficiency.
Audit and Best Practices:
- Ensure regular audit and adherence to best practices through daily briefings and site rounds.
Billing Process:
- Ensure timely billing from clients and validate attendance for accurate processing.
Client Liaison and PR:
- Maintain client liaison and foster positive public relations, addressing issues and escalations.
Vendor Meetings:
- Conduct regular meetings with vendors to ensure compliance with Statements of Work (SOW) and Service Level Agreements (SLA).
Manpower and Supplies:
- Oversee manpower recruitment and procurement of materials and supplies.
Machinery Installation and Demonstration:
- Coordinate the installation of machinery on-site and conduct demonstrations for staff.
Qualifications:
- 10+2 or Graduate with a high preference for a Bachelor's in Hotel Management (BHM) or equivalent.
- Minimum of 10 years of experience in Facility Management
About the Client:
The client is a Facility Management Service provider.
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