Front Desk Executive - Chennai, India - Bifold Dynamix
Description
We, a leading staffing firm, are currently seeking a dedicated and customer-focused individual to join our client's esteemed organization as a Customer Service Representative.
In this role, you will handle customer complaints and inquiries, providing timely and effective solutions and alternatives.Your responsibilities will also include record-keeping of customer interactions, processing customer accounts, and ensuring adherence to communication procedures and policies.
Main Duties and Responsibilities:
- Take ownership of customer enquiries and communications, offering assistance, advice, and relevant information.
- Identify customer needs and strive for first contact resolution to deliver efficient and effective service.
- Respond to service requests, enquiries, and customer communications through various channels, leveraging Information and Communications Technology (ICT) for enhanced service delivery.
- Manage cash handling and payment facilities, including payment acceptance, allocation, and reconciliation.
- Act as an advocate for the Customer First Contact Centre, fostering positive communication and constructive relationships within the organization.
- Maintain strict adherence to the Data Protection Act, ensuring confidentiality and compliance with guidelines for information release.
Qualifications and Requirements:
- Previous customer service experience is preferred, but freshers with exceptional communication and problemsolving skills are encouraged to apply.
- Strong interpersonal skills and a genuine passion for engaging with customers.
- Excellent written and verbal communication skills.
- Knowledge of cash handling procedures, with added advantage for counter sales experience.
- Ability to work effectively in a dynamic and fastpaced environment.
Salary and Benefits:
- Competitive monthly salary ranging from ₹15,000 to ₹18,000.
- Opportunity to work in a customercentric environment and contribute to the success of our client's company.
- Potential for professional growth and development within the organization.
Job Types:
Full-time, Regular / Permanent
Salary:
₹15, ₹18,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Chennai,
Tamil Nadu:
Reliably commute or planning to relocate before starting work (required)
Language:
- English (required)
Speak with the employer
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