Executive Customer Support - Chennai, India - Athulya Senior Living Pvt Ltd
3 weeks ago
Description
QUALIFICATION:
- Bachelor' Degree in relevant field
EXPERIENCE:
- 3+ years of experience(healthcare industry preferred)
SKILLS:
- Thorough knowledge of organization, its operations and services it offers
- Exceptional interpersonal communication and relationshipbuilding skills
- Strong written and verbal communication skills
- Good listening and understanding skills
- Logical thinker & Problem solver
- Outstanding data management, analytical and reporting skills
- Advanced computer skills including CRM tools & softwares
- A business acumen partnered with attention to the human element
- Strategic thinker & excellent decision making skills
- Strong organizational & leadership skills
ROLES:
- Customer Experience leadership & decision making
- Department management & administration
- Customer Resource Management & Customer Service
RESPONSIBILITIES:
- Provide all directions for the execution of activities of the Customer service department
- Manage daily ticket volume by ensuring calls are answered and queries addressed
- Provide 24/7 support to callers and clients
- Ensure the follow up on the potential enquiries and conversations
- Handle customer queries, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Identify and assess customers' needs to achieve satisfaction
- Identify and implement the best CRM practices in the organization
- Coordinate with all service providers and partners
- Keep records of customer interactions, process customer accounts and file documents
- Organize the site visit to the potential enquiries/positive clients
- Support the emergency and on call services for back end and logistics support
- Formulating and revising customer support policies and promote their implementation.
- Implementing customer support processes to enhance customer satisfaction.
- Take the extra mile to engage customers
- 91-XXXXXXXXXX
Job Types:
Full-time, Regular / Permanent
Salary:
₹20, ₹25,000.00 per month
Benefits:
- Cell phone reimbursement
Schedule:
- Day shift
- Rotational shift
Ability to commute/relocate:
- Chennai ,
Tamil Nadu:
Reliably commute or planning to relocate before starting work (required)
Experience:
- total work: 4 years (preferred)
Speak with the employer
- 91
- 91-XXXXXXXXXX
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