International Telesales - Gurgaon, India - COHIRE SOLUTIONS
Description
Managing a team of representatives offering customer support.- Overseeing the customer service process.
- Resolving customer complaints brought to your attention.
- Creating policies and procedures.
- Planning the training and standardization of service delivery.
- Selecting and hiring new staff.
- Monitoring the work of individual representatives and of the team.
- Conducting quality assurance surveys with customers and providing feedback to the staff.
- Possessing excellent product knowledge to enhance customer support.
- Maintaining a pleasant working environment for your team.
Salary:
₹20, ₹35,000.00 per month
Benefits:
- Provident Fund
Schedule:
- Morning shift
- Rotational shift
Ability to commute/relocate:
- Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (preferred)
Education:
- Bachelor's (preferred)
Experience:
- telesales: 1 year (preferred)
- Customer support: 1 year (preferred)
Language:
- English (preferred)
Shift availability:
- Day Shift (preferred)
- Night Shift (preferred)
Speak with the employer
- 91-XXXXXXXXXX
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