Healthcare Customer Care Representative - Bengaluru, Karnataka, India - Proactive for her

Proactive for her

Verified Company

Bengaluru, Karnataka, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Patient coordinator

Position Overview:

Objectives of this role:

Provide information, guidance, and support to clients regarding our services, products, and programs.
Address and resolve customer concerns, complaints, and escalations in a timely and professional manner.
Maintain accurate records of customer interactions and transactions using CRM systems.
Collaborate with internal teams to ensure prompt resolution of customer issues and inquiries.
Identify opportunities to improve customer service processes and contribute to enhancing overall customer satisfaction
Responsible for maintenance of SLA, CSAT, TAT
Collaborate with crossfunctional teams, including product development, sales, and marketing, to ensure effective communication and resolution of customer issues.
Stay uptodate on industry trends, product updates, and best practices to better assist customers and contribute to the continuous improvement of our products and services.
Adhere to company policies, procedures, and service standards to ensure a consistent and highquality customer experience.

Required skills

Strong communication skills, including active listening and clear articulation
Ability to solve problems, alleviate conflicts, and escalate tactfully
Ability to multitask, manage time, and priorities
Detailoriented with excellent organisational abilities.
Flexibility to adapt to evolving technology and customer service strategies.
Strong interpersonal and communication skills, with the ability to effectively communicate technical information to nontechnical users.
Empathetic and patient demeanor with a genuine desire to help others.
Excellent problemsolving and decisionmaking skills, with the ability to quickly assess situations and implement effective solutions.
Ability to work independently and collaboratively in a fastpaced environment.
Proficiency in using CRM software and other customer service tools.
Knowledge of healthcare regulations and compliance standards is a plus.