Jobs
>
Guwahati

    Client Success Associate - guwahati, India - Vantage Circle

    Vantage Circle
    Vantage Circle guwahati, India

    6 days ago

    Default job background
    Full time
    Description

    ABOUT THE ROLE

    The Client Success Associate will co-own client objectives and work across functions to deliver on each objective with a high degree of success. You will lead all initiatives from client onboarding and new program configuration to managing issues and queries and would be expected to handle 2-3 client implementations in parallel should the need arise and handle 10-15 clients for query resolution. This role will require the incumbent to work in US shift hours.

    RESPONSIBILITIES

    New Client Onboarding & Implementation

  • Lead new client onboarding and implementations based on the agreed scope of requirements and as per our standard operating process
  • Assist in configuration of program rules to set-up the client instance
  • Collaborate with the product and integration teams to ensure any customization and integration requirements are delivered in a seamless fashion
  • Collaborate with the design team to deliver all branding requirements for the roll out of the client program(s)
  • Conduct training programs for client admins and users at the time of new program implementations

    • Query Resolution & Problem Management

  • Continuously deliver outstanding service and problem resolution to ensure our organization is adhering to the high service levels expected by our customers. Liaise with different specialist teams such as the technology team or reward redemption team to deliver closure to client-initiated queries.
  • Decode problems and curate solutions in collaboration with the product teams; communicate resolutions and changes through necessary documentations and training.

    • Program Success

  • Assist the Program Success Managers in the development of success plans for customers that outline critical success factors, metrics for success, potential issues, and provide recommendations.
  • Monitoring and facilitating the customers adoption of our solution features and functionality as well as other relevant metrics that are a sign of program success

    • REQUIREMENTS

  • Graduate Degree from a leading institute
  • 2+ years in a client Success role for a B2B SAAS company and 5+ years of corporate experience overall
  • Experience with change management and development of processes that drive efficiency, effectiveness, and clarity for all parties
  • You can think creatively and enjoy testing new approaches and tactics

    • A career with Vantage Circle will get you

  • An attractive, above market median Base Salary
  • Limitless wealth creation opportunities through Target Based Incentive
  • Empowerment to innovate, take ownership, and drive positive change
  • Continuous Learning & Development opportunities
  • Vantage Circle

    Client Success Associate

    2 weeks ago

    Vantage Circle Guwahati, India

    **ABOUT THE ROLE** · The Client Success Associate will co-own client objectives and work across functions to deliver on each objective with a high degree of success. You will lead all initiatives from client onboarding and new program configuration to managing issues and queries ...

  • Vantage Circle

    Client Success Associate

    3 days ago

    Vantage Circle Guwahati, India

    Vantage Circle is a Simple & AI-Powered Employee Recognition & Wellness Platform that helps drive Employee Engagement. Vantage Circle has been in business for more than 12 years now and is proud to work with some of the largest and well-known brands from across North America, Eur ...

  • Vantage Circle

    Client Success Associate

    3 days ago

    Vantage Circle Guwahati, India

    ABOUT THE ROLE · The Client Success Associate will co-own client objectives and work across functions to deliver on each objective with a high degree of success. You will lead all initiatives from client onboarding and new program configuration to managing issues and queries and ...

  • A2Z Jobs Consultancy

    Faculty - Electrical & Home Appliance Repair

    3 weeks ago

    A2Z Jobs Consultancy Guwahati, India

    Guwahati · 2 - 10 years · - Adhering to the training schedule and ensuring imparting of quality training as per defined parameters and scheduled timelines, comprising of the following: · - o Ensure that the Code of Conduct is duly administered and adhered to · o Ensure maintenanc ...

  • Adceleb

    Marketing Executive

    2 weeks ago

    Adceleb Guwahati, Assam, India

    As a Marketing Associate specializing in client servicing and conversion at our Marketing Farm, you will play a pivotal role in fostering strong client relationships and driving successful conversion strategies. You will collaborate closely with our clients to understand their ne ...

  • UTTARAYAN GROUP

    Site Engineer

    6 days ago

    UTTARAYAN GROUP guwahati, India

    Company Description · Uttarayan Group is a renowned construction company based in Guwahati. Since its establishment in , the company has successfully executed various challenging projects in the region. From residential to commercial markets, Uttarayan Group has made significan ...

  • UTTARAYAN GROUP

    Site Engineer

    1 week ago

    UTTARAYAN GROUP Guwahati, India

    Company DescriptionUttarayan Group is a renowned construction company based in Guwahati. Since its establishment in , the company has successfully executed various challenging projects in the region. From residential to commercial markets, Uttarayan Group has made significant con ...

  • Avantor

    Area Sales Manager IVD

    6 days ago

    Avantor guwahati, India

    The Opportunity: · . The Opportunity · Area Sales Manager is responsible for selling to new channel partners/distributors and cross/up/repeat sales to existing channel partners/distributors. Maintain existing relationships with organizations distributing products, services a ...

  • Accor

    General Manager

    2 weeks ago

    Accor Guwahati, India Full time

    · Company Description · Job Description · WHAT YOU WILL BE DOING: · Functions as the primary strategic business leader with overall responsibility of operations to achieve customer (guests, employees, corporate and owners) satisfaction and quality service while meeting/exceedin ...