Itg Ops - Mumbai, India - BNP Paribas
Description
ITG OPS - PI GERMANY L1 SUPPORT (JOB NUMBER:
BNP023751)
- _
About BNP Paribas Group:
BNP Paribas is a top-ranking bank in Europe with an international profile. It operates in 71 countries and has almost employees.
The Group ranks highly in its three core areas of activity:
Domestic Markets and International Financial Services (whose retail banking networks and financial services are grouped together under Retail Banking & Services) and Corporate & Institutional Banking, centered on corporate and institutional clients.
The Group helps all its clients (retail, associations, businesses, SMEs, large corporates and institutional) to implement their projects by providing them with services in financing, investment, savings and protection.
In its Corporate & Institutional Banking and International Financial Services activities, BNP Paribas enjoys leading positions in Europe, a strong presence in the Americas and has a solid and fast-growing network in the Asia/Pacific region.
About BNP Paribas India Solutions:
Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, a leading bank in Europe with an international reach.
India Solutions services three business lines:
Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group.
Driving innovation and growth, we are harnessing the potential of over 6000 employees, to provide support and develop best-in-class solutions.
About Business line/Function:
PI Germany IT is accountable for managing Personal Investors Germany Information System covering ADM (Application Development and Maintenance), Application Production Support, Architecture and transversal CIO Office Functions for the 3 Business lines B2B, B2C and WM PB.
Within BNP Paribas Group IT, teams are organized in several divisions called "OPS" which are each responsible for a business line.
- PI Germany
Job Title:
ITOps/L1 Support Engineer
Date:
Sep 2023
Department:
ITGP
Location:
Chennai
Business Line / Function:
OPS Team
Reports to:
- (Direct)_
ISPL ITG OPS
Grade:
(if applicable)
- (Functional)_
PI Germany
Number of Direct Reports:
Directorship / Registration:
NA
Position Purpose
The PI Germany IT team is meant to provide a set of added value technical services to PI Germany business users, contributing to major IT challenges including infrastructure obsolescence management and infrastructure security updates, & L1 support.
The _PI Germany_/_L1 Support_ Responsible for the operative and administrative organization of business processes as well as the conception and further development of IT systems.
The position is primarily oriented towards technical support actions; however some coordination activities are also in the scope of the team to provide an end-to-end service.
To meet these challenges, the ISPL support team will be using BNP Paribas procedures and processes defined by Paris teams or jointly defined with ISPL teams.
Responsibilities
Direct Responsibilities
- Patching of operating systems and middleware as part of regular system lifecycle (Obsolescence Mgmt.)
- Coordination (of crossteam activities)
- Escalation of major issues to 2nd or 3rd Level support
- Documentation of activities in tickets and dispatching in case multiple specialists are required
- Calling of 2nd and 3rd Level support oncall by providing technical status information
- Coordination and control of external service providers
- Documentation of daily business by creation and adjusting of maintenance procedure documentation and knowledge bases
- Efficiency
- Optimization of daily operation by simplifying processes
- Automation of daily operations by using existing technology or introduction of new one
- Reporting
- Alignment and escalation to the line manager as part of his/her activities, in particular incident management and problem management.
- Attendance of incident calls and regular team meetings
- Security
- Implementation of hardening guidelines
- Supervision of server configuration
- Adjustment of server configuration triggered by Vulnerability Mgmt. process
- Monitoring
Technical & Behavioral Competencies
- Knowledge of ITIL
- General IT infrastructure knowledge
- Familiarity with support for operational issues
- Familiarity with compliance with norms & standards
- Familiarity with database technology is required: Oracle and SQL Server. Capability to execute basic scripts and queries
- Good writte
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