Customer Service Representative - Mumbai, India - NTEK consulting Pvt. Ltd

NTEK consulting Pvt. Ltd
NTEK consulting Pvt. Ltd
Verified Company
Mumbai, India

3 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Roles & Responsibilities:


  • Monitor accounts to identify outstanding debts
  • Investigate historical data for each debt or bill
  • Find and contact clients to ask about their overdue payments
  • Take actions to encourage timely debt payments
  • Process payments and refunds
  • Resolve billing and customer credit issues
  • Update account status records and collection efforts
  • Report on collection activity and accounts receivable status.

Process Requirement:


  • Voice process
  • Good communication skills
  • Performance & Client Incentives
  • Objection handling skills & Convincing Skills
  • Fixed weekend work offs
  • 24*7 shifts
  • Typing skills: 15 wpm with 85 % accuracy

Job Types:
Full-time, Regular / Permanent, Fresher


Salary:
₹14, ₹38,000.00 per month


Schedule:

  • Night shift
  • Rotational shift

Ability to commute/relocate:

  • Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

  • Please rate your English communication out of 10

Education:


  • Bachelor's (preferred)

Experience:

- total: 1 year (preferred)

  • Customer service (Collection): 1 year (required)

Language:


  • English (required)
Application Deadline: 14/02/2023
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