CRM - Mumbai - HaystackAnalytics

HaystackAnalytics

Verified Company

Mumbai, India

3 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

CRM | 5- 8 Years' Experience | Work from Office |

We are seeking a highly motivated and experienced Customer Relationship Senior
Associate/Manager who has extensive experience working with CRM tools like Zoho, Salesforce, and

Responsibilities:

Lead and manage the company's customer relationship management (CRM) strategy and implementation, including CRM tool configuration, integration, and optimization
Monitor and analyze customer behaviour, preferences, and trends to identify opportunities to improve the customer experience and optimize campaign performance
Collaborate with crossfunctional teams, including marketing, sales, and product, to ensure alignment on customer messaging, segmentation, and targeting
Develop and implement processes to collect and maintain accurate customer data, including segmentation and profiling
Proactively identify opportunities for process improvements and system enhancements to streamline and automate workflows, increase efficiency, and improve data quality
Provide regular reporting and analysis on campaign performance, customer insights, and trends, and use data to inform decisionmaking and strategy
Stay uptodate on industry trends and best practices related to CRM, customer experience, and marketing automation

Requirement

Bachelor's degree in Marketing, Business, or a related field
3+ years of experience working with CRM tools like Zoho, Salesforce, and HubSpot from configuration to execution of campaigns, and communication channels
Strong understanding of customer journey mapping, segmentation, and targeting
Excellent project management and organizational skills, with the ability to manage multiple projects and priorities simultaneously
Strong analytical skills and experience using data to inform decisionmaking and strategy
Excellent written and verbal communication skills, with the ability to clearly and effectively communicate complex ideas to both technical and nontechnical stakeholders
Passion for customer experience and a strong customerfirst mindset
Ability to work independently and as part of a team in a fastpaced, dynamic environment
Prior experience in healthcare or related brands will be an advantage

Who are we?

HaystackAnalytics is a company working in deep technology of genomics, computing, and data science for creating the first of its kind clinical reporting engine in healthcare.

We are a new but well-funded company with a tremendous amount of pedigree in the team (IIT Founders, IIT & IIM core team).

Some of the technologies we have created are a global first in infectious disease and chronic diagnostics. As a product company creating a huge amount of IP, our Technology and R&D team are our crown jewels. With early success of our products in India, we are now expanding to take our products to international shores.

Job Types:
Full-time, Regular / Permanent

Salary:
₹800, ₹1,000,000.00 per year

Benefits: