Customer Service Associate - HSR Layout, Bengaluru, Karnataka, India - Boston Business Solutions
Description
Company Name:
ConneQt business solutions
Shift Timings:
Female: 10am to 8pm ; Male:10am to 10pm (any 9hrs shift)
Role:
customer care executive
Languages Must known:
Hindi and kannada
Rounds of Interview:
Initial screening,Ops round
Days of working:6 days
- Escalate complaints to the appropriate internal teams and if the issue goes outside their immediate area of responsibility
- Establish longlasting, trusting connections by communicating professionally and empathetically with the clients
- Use the appropriate methods and tools to provide information that is accurate, comprehensive, and thorough
- Meet call handling quotas and individual and team sales targets
- Gather and analyse client data to identify possible products or services to recommend to management
- Provide appropriate solutions and substitutes within the timeframes specified, and follow up to ensure resolution
- Maintain client interaction logs, handle customer accounts, and file paperwork as and when necessary
- Follow communication protocols, rules, and policies
Job Types:
Full-time, Permanent, Fresher
Salary:
₹15, ₹19,500.33 per month
Benefits:
- Health insurance
- Paid sick time
- Provident Fund
Schedule:
- Day shift
- Fixed shift
- Monday to Friday
- Morning shift
Supplemental pay types:
- Overtime pay
- Performance bonus
- Quarterly bonus
- Yearly bonus
Education:
- Higher Secondary(12th Pass) (preferred)
Experience:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
Language:
- English (required)
- Hindi (required)
Shift availability:
- Day Shift (required)
Ability to Commute:
- hsr layout 6sector, Bengaluru, Karnataka (required)
Ability to Relocate:
- hsr layout 6sector, Bengaluru, Karnataka: Relocate before starting work (preferred)
Willingness to travel:
- 25% (preferred)
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