Customer Success Executive - Noida, India - Web Bee Technology

Web Bee Technology

Verified Company

Noida, India

3 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Provide introductory Demo to prospective customers while using frequently used case of apps.

Contributes to team effort by accomplishing related results as needed.
Maintains & organize customer interaction records by updating account information and using internal tools & technologies.
Follow WebBee's standard communication procedures, guidelines, and policies
Identify and assess customers' needs to achieve satisfaction
Build sustainable relationships and trust with customer through open and interactive communication.
Provide accurate, valid and complete information by using the right methods/tools.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution and escalate the queries to CSM for further followups. Requirements
Experience 2+ years' experience in IT / Internet Industry is a plus
Excellent communication skills both verbal and written
Ability to multitask, prioritize, and manage time effectively
Familiarity with US geography & SaaS is a plus. Benefits
5 days working
US Night Shift
Medical Insurance
Near to Noida Electronic City Metro Station
Food/Tea benefit

Salary:
₹337, ₹425,000.00 per year

Benefits:

Food provided
Health insurance
Provident Fund

Schedule:

Monday to Friday
Night shift

Ability to commute/relocate:

Noida 20,

Uttar Pradesh:
Reliably commute or planning to relocate before starting work (required)

Experience:

- total work: 2 years (preferred)

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