Agm-area Retail - Lucknow, India - Vodafone Idea
Description
Job Req ID:
Location: Lucknow, IN- Function: Retail- About:
- Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly 'Digital India' by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.
Role
Area Retail Lead
**Job Level/ Designation
M2/ AGM
Function / Department
Retail
Location
Lucknow, UPE
Job Purpose
- Drive and facilitate bestinclass customer experience across formats, through rigorous system and process compliance and Customer-Centricity as the DNA
- 2. EQ LFS/
SFS :
achievement against target"
- "1. Postpaid
RGA :
Achievement against Target, through timely implementation of the infra build up plan and Project Parivartan
- MNP as % RGA
- Acquisition churn /T4M retention
- Base upgrade revenue
- Enterprise (nonmobility) revenue"
- No. of profitable Large Format Stores
- No. of profitable franchisees as per normative profitability grid (basis townclass)
- Overall COCA/
RGA :
actual vs budget
- Adherence to Cluster/Circle Retail Opex budget"
Key Result Areas/Accountabilities
"1. 100% HSW Compliance and Zero fatality
NIP Penetration:
%ge frontline earning at least 90% of target payout
- Improve Gender balance in the team by 5% over LY
- Reduction in Associate and FTE attrition
"1. App download for new activations
- DID interactions
Activation of Digital Leads :
O2D efficiency, where applicable"
Core Competencies, Knowledge, Experience
Good communication skills
Awareness on technology advancements & new digital product knowledge
Continuous Learning & Empowering Talent
Building Team Commitment
Leads Decision Making & Delivering Results
Products, Services and Technology Knowledge - Consumer
Sales Planning and Forecasting
Problem Solving
Must have technical / professional qualifications
- Essential : Graduation
- Regular
- Desired : post graduation in business management/MBA
- Experience of retail store and customer relationship management
- Revenue Target achievement and cost management.
Vodafone Idea Limited (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership
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