Team Member- IT Apps Rtbsupport Services - Thane, India - Kotak Mahindra

Kotak Mahindra

Verified Company

Thane, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

MIS Lead will be a part of the ITSM unit and will report to the Head of Change Manager in the IT Department of Kotak Mahindra Bank.

Job Description for MIS Lead

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Responsibilities:

Data Management and Crunching for all the Incident / Change / Problem Management Silo within the Bank.
Should manage inventory of Applications in the Bank and recertify on a quarterly basis
Will have to interact with all the Stake Holders to obtain the details (downtime, inventory, approvals for uptime data being recorded)
Should be able to do presentations to the stake holders on the data recorded.
Do analysis of the data obtained and come up with suggestions on improvement areas and provide the right analytics to the management.
Be able to over see the entire MIS unit as a silo and run various initiatives to help analyse and better the processes.
Be able to attend Audits and provide necessary artefacts in a structured manner.
Engineering / Computer Science Graduate
Have necessary certifications Should have excellent knowledge of Excel (mandatory)
Knowledge on MIS keeping will be given additional weightage
Experience defining process and standards
Excellent organizational skills, effective time management, the ability to work independently, excellent attention to detail, positive client service attitude, the ability to multitask, and the ability to be flexible with changing priorities
Excellent communication skills, both verbal and written
Ability to foster effective working relationships and build consensus
Ability to interact and influence a variety of users and senior management