Job Opportunity associate - Gurgaon, India - Nilasu Consulting Services Pvt Ltd

Nilasu Consulting Services Pvt Ltd
Nilasu Consulting Services Pvt Ltd
Verified Company
Gurgaon, India

3 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description
100% of production time to be spent logged in on calls or web chat

  • Answer calls & chats with an approach to deliver positive customer satisfaction
  • Articulate complex client plans and provisions in a simplified and understandable manner helping participants make an informed decision
  • Maintain internal & client defined quality on calls
  • Understands and contributes positively in meeting client SLA's & targets
  • Adheres to Customer Service Attendance & Accountability policies
  • Ensures Customer Service Representative, Team & Client level targets (Customer Satisfaction, Service Level %, Average Handle Time, Session Time, Wait Time, Abandon Rate, Call back timeliness etc.) are met or exceeded consistently
Take complete ownership of self-learning & development


Job Type:
Permanent


Salary:
₹30, ₹500,000.00 per month


Schedule:

  • Night shift
  • US shift

Supplemental pay types:

  • Shift allowance

Education:


  • Bachelor's (preferred)

Experience:

- total work: 1 year (preferred)

  • Customer service: 1 year (preferred)

Language:


  • English (preferred)
  • Hindi (preferred)

Ability to Commute:

  • Gurugram, Haryana (required)

Ability to Relocate:

  • Gurugram, Haryana: Relocate before starting work (required)

Speak with the employer
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