Product Support - Noida, India - Great Developers Info Tech Pvt Ltd

Great Developers Info Tech Pvt Ltd

Verified Company

Noida, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Are you?

Obsessed with going out of your way to delight customers?
Someone who can balance efficiency & speed, while building out sustainable processes?
A problem solver?
A dynamic communicator?

Perfect. Read on

About Company:

We are a dedicated team with significant IT experience who believe in toning down the complexity of business processes to improve performance and accelerate business productivity.

We are leaders in building SaaS enterprise solutions for corporates and work with enterprises in India, the USA, UK, Singapore, Australia, Dubai, Qatar.

We are currently operating from India and USA.

We are happy to announce that we are growing and looking to hire some immense talent across various roles to increase our team base, and to cater to our growing requirements.

It's a fantastic opportunity for you, your friends, colleagues, and students.

Happy Interviewing

This is a Work from Office job.

Job Responsibilities/ KRAs

Logging Tickets (Incident / Service Request / Information Query) for every user interaction handled
Providing first level support on our services via remote desktop calls if required
Route/Assign tickets to the appropriate support group, if necessary.
Identifying and escalating highseverity, priority issues
Updating Pending Tickets with timely, precise, accurate updates
Followingup with end users, if necessary, for closure of pending tickets
Conducting product webinars for our clients.
Documenting support process and resources
Other duties as required.

Interview Process:

Online Assessment

Aptitude

Online Assessment

English Proficiency
Video/ In Person Interview
Comprehension/ written skills evaluation
Video/ In Person Interview
Domain knowledge + HR Discussions

Skills:

English
Excels

Minimum Education (Any/ All)

BA English Honours
BSc Computer Science
B. Tech Computer Science

Minimum Requirements:

Excellent communication skills in English/ Hindi, with a neutral accent.
Excellent customer service skills
Should be customerservice oriented.
Ability to remain calm and courteous in periods of stress, and while facing an irate customer and managing backtoback calls

Good to have: