Customer Service Executive - Bengaluru, India - Northstar Academy
Description
Customer Service/Student Support
Experience: 2-6Yrs
Location:
Bangalore(Koramangala).
About the Role:
- Handle inbound and outbound calls to customers and clients.
- Identify the needs of customers, resolve issues, and provide solutions.
- Upsell other products wherever possible.
- Ensure you follow the customer service script provided by the company for uniformity.
- Also, be wellread on company policies and the website for FAQs or policy related answers.
- Maintain good customer relations.
- Meet personal targets and work towards meeting team targets.
- Maintain records of the conversations with the customer and analyse the data.
- Write and submit timely reports on performance, targets, and customer queries.
Pay:
₹40, ₹50,000.00 per month
Schedule:
- Day shift
Work Location:
One location
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