Customer Support Role - Nagpur, Maharashtra, India - AnugrahHrservices

AnugrahHrservices
AnugrahHrservices
Verified Company
Nagpur, Maharashtra, India

2 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Job Title:
Customer Support role**
experience : - 3 years

Salary : - 5 lacs p.a

Location:
Nagpur, Hexaware BPS


Job Type:
Full Time


Working Hours: 9:30 am - 6:30 pm, Monday to Saturday


Interview Timings: 11:00 am - 4:00 pm, Monday to Saturday


Roles and Responsibilities:


  • Provide exceptional customer service and support to clients.
  • Follow up with customers to ensure their needs and expectations are met.
  • Maintain a strong customer service orientation throughout all interactions.
  • Handle customer inquiries and complaints with professionalism and patience.
  • Utilize company policies and tools to document contact topics and actions taken.
  • Work effectively with team members to provide seamless customer support.
  • Demonstrate clear, polite, and professional written and verbal communication.
  • Escalate customer issues appropriately and in a timely manner.
  • Achieve productivity and quality standards set by the company.

Skills and Qualifications:


  • Excellent communication skills in English, both written and verbal.
  • Ability to type a minimum of 25 words per minute.
  • Experience in handling difficult or irate customers effectively.
  • Ability to adjust behavior and communication to accommodate diverse individuals.
  • Professional and positive demeanor.
  • Graduation is preferred but not mandatory.


  • Experience in IT

  • Hardware / Networking is a plus.
  • Freshers are welcome to apply.

Benefits:


  • Competitive salary package.
  • Opportunities for professional growth and development.
  • A supportive and dynamic work environment.
  • Pick and Drop service available for employees.

Job Types:
Full-time, Permanent, Fresher


Pay:
₹40, ₹50,000.00 per month


Benefits:


  • Health insurance

Schedule:

  • Fixed shift
  • Monday to Friday
  • Morning shift
  • Rotational shift

Supplemental pay types:

  • Commission pay
  • Performance bonus

Education:


  • Higher Secondary(12th Pass) (preferred)

Experience:

- total work: 1 year (preferred)

  • Customer service: 1 year (preferred)

Language:


  • Hindi (preferred)

Work Location:
In person


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