Customer Support Executive - Pune, India - Ugaoo Agritech Pvt Ltd

Ugaoo Agritech Pvt Ltd
Ugaoo Agritech Pvt Ltd
Verified Company
Pune, India

2 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Responsibilities:


  • Answer incoming customer phone calls and take appropriate action for each call/Escalate/Follow up with customer were necessary.
  • Maintain customer satisfaction ratings based on explicit criteria set forth by the company.
  • Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input.
  • Input data into the company computer platform to keep each customer record updated.
  • Strong problemsolving abilities along with Strong multitasking and time management/Excellent interpersonal communication skills
  • Provide comprehensive and accurate information on product features, order status, and provide postsales handholding
  • Address customer complaints with empathy and provide quick and effective resolution as per company policies. Will be responsible for ensuring customer happiness throughout the process of ordering.
  • Coordinate crossfunctionally with internal departments to resolve customer grievances and special requests.
  • Ensure you're there with the customer every step of the way.
  • Maintain regular and reliable attendance, including the daily schedule as assigned
  • Flexible with the working schedule; may be expected to work weekends, holidays, and events

Job Types:
Full-time, Regular / Permanent


Salary:
₹15, ₹22,000.00 per month


Schedule:

  • Day shift

Ability to commute/relocate:

  • Baner, Pune, Maharashtra 411045: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

  • How many years of experience you have in Customer Support?

Work Location:
One location


Speak with the employer

  • 91-XXXXXXXXXX
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