Jobs
>
Kolkata

    Service Desk Analyst - Kolkata, India - BT Group

    BT Group
    BT Group Kolkata, India

    1 week ago

    Default job background
    Telecommunications
    Description
    Walk-in for SERVICE DESK ANALYST role on 21st May 2024 (Tuesday).

    21st May 2024 (Tuesday) to BT e-serve India Pvt Ltd.

    Time:
    9AM to 11 AM.

    Carry

    updated resume and Government photo ID proof.


    ** IMMIDIATE joiners are preferred.
    ***Address:BT e-serve India Pvt Ltd.
    DLF 2, SEZ
    PLOT NO II F/1, BLOCK II F,
    TOWER B,
    7th Floor
    RAJARHAT, Kolkata, India
    Kolkata-156

    Please note that the people who are interviewed in last 3 months should not apply/walk in.

    Attributes that are looked upon are:
    Superb communication skills in English***Ready to join immediately or within a month.
    Ready to work in 24/7 environment.
    Minimum Graduate
    Must have 2-5 years experience of Incident Management.

    Experience: 3years to 5years

    Knowledge of networking , service desk, receiving international calling customers will be considered as an advantage.

    Please share resume first through email at :
    What you'll be doing

    Service Operations is responsible for providing the end-to-end, day-to-day operation of the systems and tools needed to support the Services.

    This is a mission critical customer service which is heavily reliant on the first line customer facing role.

    The role holder must be trained to hold good (specific) customer business knowledge and the relevant skill set, in order to positively manage all customer interactions in line with the agreed policies, processes and procedures and to meet a number of defined contractual and KPI obligations.

    This role will need you to manage emails, telephone ingress and queue based systems and also be external and internal customer facing.


    You'll be Responsible:
    To receive calls from UK based customers and respond to customer service issues in a professional and efficient manner
    To make outbound service calls to UK based customer in response to service issues or queries
    Managing all email call/request ingress to enable email to be a clean and working method of
    placing incidents and requests
    To handle customer Incidents/ Service Request which require voice and written contact with the customer.
    To ensure that the customer receives an excellent experience through the highest standard of English language interaction over the call
    To ensure prompt and accurate response to customer issues
  • Wipro

    Service Desk Analyst

    1 week ago

    Wipro Kolkata, India

    Wipro · is hiring for · Service Desk Analyst role · for · Kolkata / Pune Hinjewadi location. · Interested candidat es can share the ir updated · CV · on WhatsApp ) with t he subject line "Service Desk Analyst Pune" · Educational Qualification : Graduation is mandatory · Desired C ...

  • BT Group

    Service Desk Analyst

    1 week ago

    BT Group Kolkata, India

    Walk-in for SERVICE DESK ANALYST role on 21st May 2024 (Tuesday). · 21st May 2024 (Tuesday) to BT e-serve India Pvt Ltd.Time: · 9AM to 11 AM. · Carry · updated resume and Government photo ID proof. · ******** IMMIDIATE joiners are preferred.********* · Address: · BT e-serve India ...

  • BT Group

    Service Desk Analyst

    6 days ago

    BT Group kolkata, India

    Walk-in for SERVICE DESK ANALYST role on 21st May 2024 (Tuesday). · 21st May 2024 (Tuesday) to BT e-serve India Pvt Ltd. · Time: 9AM to 11 AM. · Carry updated resume and Government photo ID proof. · ******** IMMIDIATE joiners are preferred.********* · Address: BT e-serv ...

  • BT Group

    Service Desk Analyst

    1 week ago

    BT Group Kolkata, India

    What you'll be doing · 1. Assists the resolution of Sale Operation processes and service issues by liaising with different teams, and communicating key information to other stakeholders as required. · 2. Supports incident management, prioritisation and diagnostics, and escalates ...

  • Wipro

    Service Desk Analyst Immediate Start

    6 days ago

    Wipro Kolkata, India

    Wipro is hiring for Service Desk Analyst role for Kolkata / Pune Hinjewadi location. Interested candidat es can share the ir updated CV on WhatsApp ) with t he subject line "Service Desk Analyst Pune" Educational Qualification : Graduation is mandatory Desired Candidate Profile C ...

  • Teleperformance

    Customer Service Representative

    1 week ago

    Teleperformance Kolkata, India

    Teleperformance is the worldwide leader in outsourced omnichannel customer experience management. Teleperformance connects the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutio ...

  • RightWorkz

    IT Service Desk

    6 days ago

    RightWorkz kolkata, India

    RightWorkz is an education solutions company that provides: · IT Skill Development & Training. · HR Consulting & Recruitment services, including train and deploy models. · Advanced training for career enhancement and growth – latest technologies. · Customized and outcome-base ...

  • Energy Aspects Ltd

    Senior Data Analyst

    6 days ago

    Energy Aspects Ltd kolkata, India Full time

    Energy Aspects currently have an exciting opportunity available for a Senior Data Analyst to join the Data team, based out of our Kolkata office, dedicated to supporting our energy research desks. · The role will play a central role in the build-out of our data offerings and key ...