Intune Administrator - Bengaluru, India - Black & White Business Solutions

Black & White Business Solutions

Verified Company

Bengaluru, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Job Information:

Industry

IT Services
***Province

Karnataka
***City

Bangalore North
***Postal Code

560001
***Country

India
intune Administrator.

Job Description:

Plan, design, build and deploy Enterprise Mobile Device Management infrastructure.- Manage, maintain, support, troubleshoot and optimize mobile solution presently in place while making suggestions and adjustments to future needs.

Plan, create and deploy security and device management policies
Monitor and track incidents and trouble calls in the ticketing system in support of the incident and problem management process; recognize high priority tickets and take action within the expected response time
Monitor and track incidents and trouble calls in Remedy ticketing system in support of the incident and problem management process; recognize high priority tickets and take action within the expected response time
Update all assigned tickets capturing troubleshooting activities and resolution
Resolve escalations from the IT Service Desk and handle client support requests as well as take ownership of product issues and ensuring closure is achieved
Perform monthly Housekeeping activities and reporting
Perform daily health check on the MDM systems and take corrective and preventive actions as appropriate
Mentor fellow team members on the tools and technologies