International Customer Service Representative - Chennai, India - A1 Marketing

A1 Marketing

Verified Company

Chennai, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Job description

Responsibilities:

Provide fast and effective communications with Partners, Clients and Vendors
Educate partners and clients on the Marketing Services products and processes
Keeping track of completed and pending work within our task management platform
Provide world class customer service for our partners and their clients
Maintain product knowledge and awareness
Work with local businesses regularly to improve their online presence
Conduct onboarding calls with local businesses to gather information and execute the services ordered
Work with local businesses to assess and implement a digital marketing strategy
Coordinate and pass along feedback from Partners on product development suggestions, escalating issues as necessary
Create and speak to reports outlining fulfilled services and proof of performance
Create and publish social media content for many businesses in a variety of verticals
Coordinate feedback from partners on product suggestions

Skills and Qualifications:

2+ years experience in customer service
International Voice and chat:
Digital marketing experience for local business
Proficient knowledge of social media (Twitter, Facebook, etc.)
Excellent written and verbal communication skills
Exceptional organizational skills and attention to detail
Ability to work independently as well as collaborate within a team
Independent decision maker; Can take calculated risks and deal with ambiguity
Takes initiative to improve processes and try new things
Ability to work independently with mínimal supervision within a strong team environment
A technical aptitude and an ability to learn new processes quickly
Would Be A Plus:_
Experience in web design, usability and content optimization is an asset
Proficiency with WordPress and experience with Adobe creative suite (Photoshop, InDesign) is an asset
Knowledge of the Digital Advertising industry must be able to speak to campaigns performance and navigate through the platforms
Experience running Digital Advertising campaigns on platform an asset (Facebook, Google, YouTube, Display network, LinkedIn etc)
Knowledge of Google Analytics and metrics analysis an asset