Call Center Executive - Mumbai, India - Discoveries Quintessential Private Limited

Discoveries Quintessential Private Limited
Discoveries Quintessential Private Limited
Verified Company
Mumbai, India

3 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Call Center Representative responsibilities include:


  • Managing large amounts of inbound and outbound calls in a timely manner
  • Following call center "scripts" when handling different topics
  • Identifying customers' needs, clarify information, research every issue and providing solutions.

Responsibilities

  • Manage large amounts of inbound and outbound calls in a timely manner
  • Follow communication "scripts" when handling different topics
  • Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
  • Seize opportunities to upsell products when they arise
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in our call center database in a comprehensible way
  • Frequently attend educational seminars to improve knowledge and performance level
  • Meet personal/team qualitative and quantitative targets

Requirements and skills

  • Previous experience in a customer support role
  • Track record of overachieving quota
  • Strong phone and verbal communication skills along with active listening
Familiarity with CRM systems and practices

  • Customer focus and adaptability to different personality types
  • Ability to multitask, set priorities and manage time effectively

Salary:
₹20, ₹25,000.00 per month


Schedule:

  • Day shift

Ability to commute/relocate:

  • Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

Education:


  • Higher Secondary(12th Pass) (preferred)

Experience:


  • Cold calling: 1 year (required)
  • Call center: 1 year (required)
- total work: 1 year (required)


Language:


  • English (preferred)

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