Customer Support Executive - Moti Nagar, India - JindalX

JindalX
JindalX
Verified Company
Moti Nagar, India

2 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description
Understanding the products and services provided by the company.

  • Preparing company policies and procedures.
  • Developing training lessons with service delivery systems.
  • Managing a team of Customer Support Representatives.
  • Resolving customer complaints and queries.
  • Providing detailed information to customers.
  • Monitoring the performance of individual representatives.
  • Maintaining records of each phone call for future reference.
  • Assisting the HR department with hiring new employees.
  • Providing the new employees with training sessions for enhancing their skills.
  • Offering exceptional customer service and satisfaction.
  • Following up with customers for any further information.
  • Taking feedback from the customers.
  • Negotiating the terms and conditions with the customer.
  • Contributing the work to the company's knowledge base.
  • Maintaining a healthy relationship with the clients.

Salary:
₹12, ₹16,000.00 per month


Benefits:


  • Commuter assistance
  • Provident Fund

Schedule:

  • Day shift
  • Night shift
  • Rotational shift

Supplemental pay types:

  • Overtime pay
  • Performance bonus
  • Shift allowance
  • Yearly bonus

Ability to commute/relocate:

  • Sector 63, Noida ,

Uttar Pradesh:
Reliably commute or planning to relocate before starting work (required)


Education:


  • Bachelor's (required)

Experience:


  • Customer support: 1 year (required)

Language:


  • English (required)

Speak with the employer
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