Investor Services - Bengaluru, India - State Street
Description
AIS Investor serviceAIS Investor Services Operations
Job title:
AIS Investor Services, Associate 2
Reports to:
AIS Investor Services Manager
- Position Description
- Key Responsibilities:
- Working on Hedge fund & private equity investor services operations, showing ownership for a group of client assigned, taking initiative to own operations for assigned clients
- Process Capital activities (subscription, redemption, transfer, switches, redemption wire payment, expense wire payment, distribution wire payment) and nonfinancial activities (new investor creation, static data maintenance, statement & contract note distribution, audit confirm, responding to investor / client queries & multiple time bound projects).
- Able to follow and strictly adhere to preestablished policies and procedures.
- Responsible for preparing the standard operating procedure (SOP) and Job aid.
- Maintain established quality/accuracy and timeliness standards with respect to all types of activities.
- Interact with host location and clients and able to resolve all the queries independently.
- Respond to internal and external queries, resolving discrepancies related to investor accounts.
- Identify discrepancies affecting accounts, makes necessary corrections where possible, or route information to the originating area and follows through until corrections are made.
- Require to coordinate with host location for daily deliverables, should able to work with tight SLA (service level agreement) while maintaining agreed accuracy and timeline.
- Able to work within predetermined deadlines and prioritizing workloads whilst working under pressure.
- In day to day operation, would be responsible for identifying any unusual or potentially suspicious transactional activity and must report and/or escalate in accordance with corporate policy and guidelines detailed in relevant operating procedures.
- Skills:
- Working knowledge of Microsoft packages, including Excel, Outlook and Word.
- Good English, written and oral communication skills.
- Should be able to interact and communicate with Coworkers in a clear, through and concise manner.
- Organizational and time management skills
- Good analytical, numerical and reasoning skills.
- Good understanding of Antimoney laundering is a plus.
- Academy & Experience:
- Exposure to Hedge fund, Private Equity or Real Asset funds will be preferred.
- Prior experience of handling direct investor / client communication will be preferred.
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