Dgm-central Performance and Optimization - Delhi, India - Vodafone Idea

Vodafone Idea

Verified Company

Delhi, India

3 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Job Req ID:

Location: Delhi, IN- Function: Technology/ IOT/Cloud- About:

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly 'Digital India' by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

Role
TL Central Performance & Optimization

**Job Level/ Designation
M2/ DGM

Function / Department
Technology / Quality

Location
Delhi (UPW)

Hiring Manager
Parichaya Ghosh

Job Purpose
In the highly competitive telecom business, Network Quality is the key differentiator of customer satisfaction.

This role will be accountable for quality and performance of circle RAN network and lead a team of SMEs to ensure prompt monitoring and optimization to deliver superior voice & data experience to customers.

Key Result Areas/Accountabilities

Network performance analysis through OSS/drive test/crowd sourced data and optimization to improve network quality (2G/3G/4G/VoLTE) & customer experience
Deriving positive inferences for various tools (eg:SON/Post processing tools etc) deployed in network to improve the overall RAN network
Provide technical guidance and support to circle zonal team in all aspects of RAN network.
Perform indepth analysis of performance E2E KPIs. Propose technology actions to improve performance.
Network heath check to ensure consistent performance drive SA alarms/parameter audit.
Supports new site rollout to achieve monthly target smoothly by driving database audit, SCFT audit & Performance monitoring
Implementation and acceptance testing of new node/features in coordination with partners, Central Quality & SNOC Team.
Ensure utilization monitoring and timely optimization/deployment of radio network capacity, license capacity, 4G spectrum and Transmission BW upgrade etc
Ensuring team development and synergy to deliver high performance culture and safety
Deriving insights from Customer complaints analysis and recommend corrective actions so as to reduce CPKS.
Analysis and recommendation to improve the Network NPS Scores

Core Competencies, Knowledge, Experience

Indepth technical knowledge in radio network parameters & optimization (2G/3G/4G/VoLTE)
Excellent domain knowledge and hands on experience to use optimization tools
Very good analytical skills to trouble shoot network quality KPI degradation/ customer complaints
Strong leadership and people management capability, Strategy handling skills, very good cross functional coordination.
Customer centric, Innovative, Ambitious and competitive, Calculated risk taking & task oriented

Must have technical / professional qualifications
B-Tech Electronics and Telecommunications with 15+ years of experience

Vodafone Idea Limited (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership