Customer Service Representative - Kolkata, West Bengal, India - ManpowerGroup

ManpowerGroup

Verified Company

Kolkata, West Bengal, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Process/Project:

Key Responsibilities:
We are hiring for an e-Commerce Fraud and Risk Operations project.

Understand buyer fraud patterns and investigate to eliminate confirmed fraud orders.
Incident Handling: Close the incident within the defined SLA.

Skillsets and experience

LOB:
Data | Digital Commerce Solutions (e-Commerce)

Role:
FRM (Fraud & Risk Management)

Specialist Designation:
Consultant

Employment Type:
Contractual (12 months)

Work Mode:
Work From Office (Street Number 10, Sector V, Bidhannagar, Kolkata

Working Days: 6 days (1 rotational week off)

Shift:
Rotational as per roster (any 9 hours)

Shift Timings: 9 am to 6 pm / 10 am to 7 pm / 11 am to 8 pm / 12 pm to 9 pm

Location:
Kolkata (Sector 5, College Mod)

Good spoken & written communication skills in English is mandatory.

Should have basic knowledge of the e-Commerce domain & related jargons, such as, fraud, risk, seller, buyer, return, etc.

Should have good IQ

3 months + experience in any BPO voice process

Education - Graduates only

Salary:
₹12, ₹15,000.00 per month

Benefits:

Health insurance
Paid sick time
Provident Fund

Schedule:

Day shift
Rotational shift

Ability to commute/relocate:
- kolkata,

West Bengal:
Reliably commute or planning to relocate before starting work (required)

Application Question(s):