Customer Support Executive - Bengaluru, India - Ninjacart

Ninjacart

Verified Company

Bengaluru, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

About Ninjacart
Ninjacart is India's leading agri-platform, which leverages technology and data to organize the agri commerce ecosystem.

Over the last 6 years, our made-for-India technology and India-centric solutions have disrupted the way fruits and vegetables move from farms to consumers' plates.

We empower farmers and other players in the ecosystem in ways never done before.

Ninjacart aims to be the digital network for global agri commerce that solves structural problems such as information asymmetry, payment hassles, distribution inefficiency, and discovering new buyers and sellers with techfirst solutions.
Ninjacart has raised over $350mn from Walmart Group, Tiger Global, Accel US, Accel India, Syngenta, and others. We are one of the top 25 startups to work for, according to LinkedIn.
We are a highly motivated, results driven community, who focus on proactive approaches to problem solving. We cherish entrepreneurial spirit and provide significant operating autonomy to senior leaders. There are ample opportunities and challenges to be solved at scale and in realtime.

Location:
Bangalore, KA, IN

About Team:

The Customer Support team will be responsible for solving customer issues/queries.

The team will have to efficiently handle the customer queries with sound knowledge on the product and should possess good customer relationship managing skills.

Responsibilities:

Communicating with customers, inbound / outbound & Chats
Understanding customers; issues / queries and solve them efficiently
Keeping up with product and service information and updates
Explaining and demonstrating features of products and services
Staying informed about competing products and services
Upselling products and services
Researching and qualifying new leads
Closing sales and achieving sales targets

Minimum Qualification & Required Skills:

Any UG with an experience of a minimum of 2 years in an inbound / outbound call center with excellent customer relationship management skills. Also, upselling skills will be an added advantage
Proficiency in Microsoft Office (Excel) and CRM software
Excellent communication skills, both verbal and written (Multilingual)
Good organizational skills and the ability to multitask
Excellent phone and cold calling skills
Exceptional customer service skills
Strong listening and sales skills
Should be able to work in rotational shifts
English, Hindi & any South Indian language is mandatory