Chat Process Executive - Noida, India - Digininja Private Limited
Description
We are currently seeking a Chat Process Executive to join our team and assist our client in providing customer service through online chat support.
As a Chat Support Executive, you will be responsible for addressing customer queries through, resolving issues, and ensuring customer satisfaction through live chat.
Key Responsibilities:
- Provide prompt, courteous, and efficient live chat support to customers, addressing their queries, concerns, and issues effectively.
- Assist our customers by understanding their products/services and providing accurate information to them.
- Resolve customer issues in a timely manner, escalating complex problems to higher authorities when necessary.
Requirements:
- Minimum high school diploma or equivalent.
- Excellent written and verbal communication skills in English are compulsory.
- Ability to empathize with customers and provide excellent customer service.
- Comfortable using live chat support software and multitasking between multiple chat windows.
- Strong problemsolving skills with the ability to think on your feet and find solutions quickly.
- Willingness to adapt to new processes, tools, and client requirements.
Working days:
Monday to Saturday.
Salary:
Up to ₹20,000.00 per month
Benefits:
- Provident Fund
Schedule:
- Night shift
- Rotational shift
Application Question(s):
- Available to join in how many days?
Education:
- Bachelor's (preferred)
Experience:
- Live chat: 1 year (required)
Ability to Commute:
- Noida (UP), India (required)
Ability to Relocate:
- Noida (UP), India: Relocate before starting work (required)
Work Location:
In person
Expected Start Date: 19/02/2024
More jobs from Digininja Private Limited
-
SEO Executive
Noida, India - 2 weeks ago
-
Chat Process Executive
Noida, India - 1 week ago
-
Chat Process Executive
Noida, India - 1 week ago
-
Influencer Marketing Intern
Noida, India - 1 week ago
-
Office Assistant Ea
Noida, India - 2 days ago
-
Social Media Marketing Internship
Noida, India - 2 weeks ago