Guest Relation Executive - Pune, India - PUNO - The Adventure Park

PUNO - The Adventure Park

Verified Company

Pune, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Employment Type
Fulltime

Seniority Level
Entry-Level

Work Experience (in years)
0 - 1 Years in guest relationship

Education
Any graduate

Monthly CTC
₹ 10 Thousand - ₹ 15 Thousand

Must Have

Exceptional ability to communicate and foster positive business relationships
Proven ability to work independently and selfdriven for performance
Must be aggressive and dynamic with a good attitude
Familiar with the work with brand image and promoting value through customer experience
Accountability and personal organization are essential

Roles & Responsibilities

Guest Relationship Executive will focus on establishing and maintaining positive client relationships from an operational and strategic perspective.
He/she will utilize client relationship management skills to convert walkin customers into high paying customers (i.e., convincing walk in customers for group celebration like Birthday, Family & Kitty Parties) thus to obtain additional revenue during their entire stay.
Develop and manage client portfolios to ensure returning customers.
Sustain business growth and profitability by maximizing value.
Review customer complaints and concerns and seek to improve the customer experience
Providing feedback and advocacy on customer painpoints to internal teams.
Ensuring strong customer service levels are met in line with Company objectives.
Developing plans to improve customer experience and satisfaction along with other internal stakeholders.

Salary:
₹15, ₹18,000.00 per month

Schedule: