Service Desk Agent - Bengaluru, Karnataka, India - Hemmersbach GmbH & Co. KG

Hemmersbach GmbH & Co. KG

Verified Company

Bengaluru, Karnataka, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Ticket handling for requests dealing with server hardware Coordination of our field service engineers across US

India
Bangalore
Young professionals
Fulltime

— Your Benefits
—**:

Buddy program
Health insurance
International environment
Mentor program
Modern and centrally located office
Onboarding program
Your skills:
Excellent English skills in oral and written
Ideally first experience in dispatching
Willingness to work in shifts also covering night times and weekends
Willingness to multitask and move across different requirements, accept changes and be flexible

Your Tasks:

Administer incidents in the ticketing system (external and internal)
Analyze and validate technician reporting and requests updates if necessary
Monitor critical issues that may affect ticket SLA and escalate if necessary (e.g. technician attendance for scheduled customer visits)
Act as communication point for dispatch service
Provide administrative support
Follow all of the processes and standards

Be part of us:

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry.

We go the extra mile - we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids' Family.

That's why Hemmersbach is The Social Purpose IT Company.