International Customer Service Advisor - Shrirampur, India - Cybertoss Pvt Ltd
Description
Job Role:
International Customer Service Advisor
Company Profile:
Our Company is a trusted premier ITES support and KPO partner in India.
With a commitment to excellence, we provide top-notch services includes digital marketing, E-commerce support, customer support, data management, and many more.
We provide technological services to the business houses located in the UK, USA, Australia & many other countries.Job Location:
Serampore, Hooghly, West Bengal.
Shift:
Rotational Shift
Experience:
1 year(minimum)
Job Type - Onsite
Education - B.SC/M.SC/B.TECH/BBA/ MBA
**Job Responsibilities:
- *
- Quick and attentive speaking with the clients.
- Take ownership of customer issues.
- Troubleshoot problems and drive resolutions.
- Escalate unresolved issues to relevant internal teams.
- Collect prompt and accurate customer feedback.
- Document knowledge as solution articles.
- Master the use of help desk software.
- *
- Excellent English Communication is a must.
- International client handling experience would get preference.
- Competent technical knowledge.
- Ability to multitask.
- Attention to detail.
- Ability to honor deadlines.
- A proactive approach to support.
- Minimum 2 years of work experience in the same domain is mandatory.
- **-
Direct Employment:
-
Weekly 5 Days of Work:
On-Time Salary:
-
Performance Incentive:
-
Night Shift Bonus:
-
Paid Sick Leave
Salary:
₹12, ₹20,000.00 per month
Benefits:
- Paid sick time
- Provident Fund
Schedule:
- Day shift
- Monday to Friday
- Night shift
- Rotational shift
- UK shift
- US shift
Supplemental pay types:
- Overtime pay
- Performance bonus
- Shift allowance
Ability to commute/relocate:
- Shrirampur,
West Bengal:
Reliably commute or planning to relocate before starting work (required)
Education:
- Bachelor's (required)
Experience:
- total work: 1 year (required)
- Customer service: 1 year (required)
Language:
- English (required)
Shift availability:
- Day Shift (preferred)
- Night Shift (required)
Speak with the employer
Application Deadline: 02/12/2023
Expected Start Date: 25/11/2023
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