IT Csm - Bengaluru, India - IBM

IBM

Verified Company

Bengaluru, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Introduction

The Finance & Admin Business Analyst is essential to the ongoing profitable operations for one of the most globally recognized and respected companies in the world.

By overseeing our financial activities, you will enable IBM to continue to bring to market ground-breaking innovations such as Artificial Intelligence, Cognitive Solutions, Cloud Infrastructure, and Blockchain technologies, to name a few.

Your Role and Responsibilities

Account Focused, an IT Client Service Manager (CSM) is accountable for managing primarily Incident/ problem management, root cause analysis, reporting, change management, vendor management.
Local and first point of contact for businessasusual incidents and problem management for Klarity
Manages Severity 1 and 2 timeline and notifications to Data Centre (s) GPS Delivery, IT and Client teams
Single point of contact for upstream teams, and coordinating for raising tickets and follow ups for issue resolution
Coordinates and reviews changes with operations and other IT groups to ensure seamless project or change implementation.
Generates local SLA/Account reporting & IT Inventories.
Participates in Client and IBM generated projects and Meetings
Supports development, implementation, and delivery of technical solutions with the business solutions.
Owns quality of IT service provided by the IT delivery organization and responsible for tracking and reporting on service level performance.
Managing code migration across environments to ensure continued and synchronized functionality.
Work with Cross-Functional Teams.
Onboard New Users / Projects.
Guide users with simple, stepbystep instructions and find alternative workarounds for unsolved issues.
Create technical documentation and manuals.
Close Application Health check and vulnerability gaps
License & Certificate renewals.
Coordinate with vendor / suppliers.
Coordinate for Internal & External IT Audits.
All other activities fall under Application / System Administration.

Required Technical and Professional Expertise

Must have overall 26yrs of Industry experience.
Technical Knowledge of servers & hosting in Cloud,
Knowledge of ITIL V3 Framework (Incident, Problem & Change Management Process Knowledge)
Presentation skills & Communication Skill(Client Facing)

Preferred Technical and Professional Expertise
Business Analytical skills on various financial services

Understanding of various Workflow solutions in IT related to financial services
Understanding of ISO27001 and corporate audit guidelines

About Business Unit
IBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation.

With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world.

Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company.

They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers.

The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

This job requires you to provide your COVID-19 vaccination status with supporting documentation, where legally permissible.

About IBM

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on