Customer Service Representative - Ahmedabad, Gujarat, India - NVD Technology Services Pvt. Ltd

NVD Technology Services Pvt. Ltd

Verified Company

Ahmedabad, Gujarat, India

3 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

NVD Technologies is based in Ahmadabad, Gujarat and works in supporting its US clients with IT Sales and Recruitment effort. We work for customers across the US and have many satisfied customers.

Job Summary

This is a Customer Support executive role which will work with our sales department and services to our US customers.

The executives will be working the night shift.

Responsibilities

Generate sales leads
Identify and assess customers' needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools

- customer service team sales targets and call handling quotas

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers

Requirements and skills

Proven customer support experience or experience as a Client Service Representative
Strong phone contact handling skills and active listening
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multitask, prioritise, and manage time effectively

Benefits