Call Centre Representative - Azadpur, Delhi, Delhi, India - Aviva Relocations Private Limited

Aviva Relocations Private Limited
Aviva Relocations Private Limited
Verified Company
Azadpur, Delhi, Delhi, India

3 days ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description
Managing large amounts of inbound and outbound calls in a timely manner

  • Following instruction when handling different topics
  • Identifying customers' needs, clarify information, research every issue and providing solutions
  • Seize opportunities to upsell products when they arise
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in our call center database in a comprehensible way
  • Frequently attend educational seminars to improve knowledge and performance level
  • Meet personal/team qualitative and quantitative targets

Requirements and skills

  • Previous experience in a customer support role
  • Track record of overachieving quota
  • Strong phone and verbal communication skills along with active listening
  • Familiarity with CRM systems and practices
  • Customer focus and adaptability to different personality types
  • Ability to multitask, set priorities and manage time effectively
  • High school degree

Job Types:
Full-time, Permanent, Fresher


Salary:
₹8, ₹20,022.34 per month


Benefits:


  • Cell phone reimbursement
  • Provident Fund

Schedule:

  • Day shift
  • Weekend availability

Supplemental pay types:

  • Performance bonus
  • Yearly bonus

Education:


  • Higher Secondary(12th Pass) (preferred)

Language:


  • Hindi (preferred)

Ability to Commute:

  • Azadpur, Delhi, Delhi (required)

Ability to Relocate:

  • Azadpur, Delhi, Delhi: Relocate before starting work (required)

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