Customer Relationship Executive - Bhandup West, Mumbai, Maharashtra, India - PerfectRecruit Services

PerfectRecruit Services
PerfectRecruit Services
Verified Company
Bhandup West, Mumbai, Maharashtra, India

1 month ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Key Responsibilities:

Customer Assistance:


  • Provide product/service information, pricing details, and delivery timelines.
  • Address customer concerns and complaints professionally and efficiently.

Sales Support:


  • Assist sales representatives in generating leads, prospecting, and closing sales.
  • Prepare sales quotations, proposals, and contracts as per customer requirements.
  • Coordinate with internal departments to ensure timely order processing and delivery.

Relationship Management:


  • Build and maintain positive relationships with customers to foster loyalty and repeat business.
  • Follow up with customers postsale to ensure satisfaction and address any issues.
  • Identify opportunities for upselling or crossselling additional products/services.

Administrative Tasks:


  • Maintain accurate records of customer interactions, transactions, and inquiries using CRM software.
  • Generate sales reports, performance metrics, and forecasts as needed.
  • Assist in organizing sales events, promotions, and marketing campaigns.

Training and Support:


  • Train new sales staff on customer service protocols, product knowledge, and sales processes.
  • Provide ongoing support and guidance to sales team members as needed.

Requirements:


  • Proven experience in customer service or sales support role.
  • Excellent communication and interpersonal skills.
  • Strong problemsolving abilities and attention to detail.
  • Ability to multitask and prioritize in a fastpaced environment.

Job Types:
Full-time, Permanent


Pay:
₹25, ₹35,000.00 per month


Benefits:


  • Provident Fund

Schedule:

  • Day shift
  • Morning shift

Supplemental pay types:

  • Performance bonus

Experience:

- total work: 1 year (required)

  • Customer service: 1 year (required)

Language:


  • English (preferred)

Work Location:
In person


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