Team Member - Gandhinagar, India - Bank of America
Description
About Us
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.
Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.
One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world.
We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.
Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference.
Global Business Services
Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.
In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.
Process Overview
Fraud Prevention & Detection includes various sub-processes that involve in reducing loss exposure by reviewing events that are determined to be fraudulent to the Bank or our customers.
The incumbent will take appropriate action based on transaction and other customer/account activity, and document the findings for subsequent efforts to contact the customer and resolve the fraud concern.
Process ends when the event is either confirmed valid or confirmed fraud and remediation steps are completed.Job Description
DFD The analysts make complex decisions based on research, extensive job experience, judgment, following established procedures and guidelines and utilizing multiple systems and tools.
Deposit Detection reviews the entire relationship, call maker bank for fund availability if required to make sure our customers are not victims of fraudulent activity.
If fraud is detected we take all necessary precautions to stop the activity while avoiding impact to our customers.Responsibilities
- The primary responsibility is to review potential fraud alert which is out sorted by fraud filters to protect our customers from fraud while also protecting the bank's assets.
- The fraud analyst would require to document the research conducted to support the decision taken on alert
- The associate will be expected to complete a targeted number of decisions per hour, as well as be measured on decision accuracy.
- This position requires achievement of productivity and fraud prevention goals, while ensuring compliance with policies and procedures as well as applicable regulatory requirements.
Requirements
Computer literate with typing speed of 30-40 WPM with 98% Accuracy
Strong analytical skills.
Job Title
Team Member
Education
University Degree (preferably B.Com)
Certifications If Any
Experience Range
0-2 years of total experience in financial or other industry
Foundational skills
- Basic knowledge of bank's products and services
- Basic knowledge of fraud detection
- Decent Communication skills both verbal or written
- Computer literate with typing speed of 3040 WPM with 98% Accuracy
- Strong analytical skills.
Desired skills
- Basic knowledge of bank's products and services
- Basic knowledge of fraud detection
- Decent Communication skills both verbal or written
- Computer literate with typing speed of 3040 WPM with 98% Accuracy
- Strong analytical skills
Work Timings
Shift Timings : 6: 30 AM to 3:30 PM & 10:30AM to 7:30PM
Weekly Off :
Split off
Job Location
GIFT
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