Business Coordinator - Pune, India - Logitax

Logitax

Verified Company

Pune, India

3 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

About Logitax:

Must Have:

Experience: 0 to 2+Years
Answer phone calls in a more professional manner and provide information about
products and services as required by the callers

They are responsible for obtaining details of customer complaints
Keep records of interactions and transactions of customer; keeping record of details of customer complaints, inquiries, and comments
Render administrative support to other customer care team members when the need arises, or as instructed
Follow up customers and their complaints; ensuring that customer's requests are attended to accordingly
Manage a team of customer service representatives in dealing with complaints and enquiries. This will depend on the size of the company
Establish and monitor the standards for customer service in the company. This is achieved using a recognized and comprehensive benchmark
Identify tasks critical to keeping customer satisfaction levels in check
Manage large amounts of incoming phone calls
Provide accurate, valid and complete information by using the right methods/tools
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Must Have

IT Company experience, handling clients.

Good to have

BE, BCA, Btech, Mcom, Bcom.

Excellent English Communication.

Job Types:
Full-time, Regular / Permanent, Fresher, Internship

Salary:
₹15, ₹30,000.00 per month

Benefits: