Customer Relations Executive - Kochi, India - Daddybin

Daddybin

Verified Company

Kochi, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Responsibilities:

Issue Resolution:Identify and resolve customer concerns, issues, or complaints promptly and efficiently, ensuring a positive customer experience.
Product/

Service Knowledge:
Possess in-depth knowledge of the company's products or services to provide accurate information and recommendations to customers.

Relationship Building:Foster strong and lasting relationships with customers by demonstrating empathy, professionalism, and a commitment to meeting their needs.
Customer Feedback:Collect and analyze customer feedback to identify areas for improvement and contribute to the enhancement of products or services.
Database Management:Maintain accurate and uptodate customer records in the company's database, ensuring data integrity and confidentiality.
Cross-Selling and Up-Selling:Identify opportunities to promote additional products or services based on customer needs, contributing to revenue growth.
Communication Skills:Communicate effectively with customers, demonstrating strong verbal and written communication skills to convey information clearly and professionally.
Collaboration:Collaborate with internal teams, including sales, marketing, and product development, to ensure seamless communication and resolution of customer issues.
Documentation:Prepare and maintain documentation related to customer interactions, ensuring a comprehensive record of communications and resolutions.
Customer Satisfaction:Monitor and track customer satisfaction metrics, striving to exceed customer expectations and enhance overall satisfaction.
Process Improvement:Contribute to the identification of process improvements and enhancements that can elevate the overall customer experience.

Qualifications:

Bachelor's degree in Business, Marketing, or a related field.
Fresher/Proven experience in customer relations or a similar customerfacing role.
Strong interpersonal and communication skills.
Familiarity with customer relationship management (CRM) software is a plus.
Ability to handle challenging situations with a positive attitude.
Resultsoriented with a focus on customer satisfaction.

Job Types:
Full-time, Permanent, Fresher

Salary:
Up to ₹12,000.00 per month

Schedule: