Customer Support Representative(Night Shift) - Ahmedabad, India - Esmsys

Esmsys

Verified Company

Ahmedabad, India

3 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

We are looking for
Customer Service Representative having 1-2 years of exp to manage calls, customer service inquirers, etc,

Main Activities:

Open and maintain customer records by updating account information in the backend
Maintain close contact with sales representatives to obtain information regarding product performance, service requirements and customer requests
Resolve product or service problems by clarifying the customer's complaint / issues
Prepares product or service reports by collecting and analysing customer information
Contribute to team effort by accomplishing related results as required

What are we looking for:

Having Experience in international semi

- voice calling process.

Excellent verbal communication skills in
English is a must:
Knowledge / understanding of online user behaviour
Excellent telephone etiquette and ability to demonstrate professional grammar and diction is a must
Proficient in using MS Office Software mainly Word, Excel, Outlook & PowerPoint with excellent documentation and presentation skills
Possess an ability to establish a report with customers, identify their concerns and needs and provide effective solutions in a timely manner
Nigh shift experience will be an additional benefit.