Service Desk - Bengaluru, Karnataka, India - Bangalore Strategic Solution

Bangalore Strategic Solution
Bangalore Strategic Solution
Verified Company
Bengaluru, Karnataka, India

2 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Position:
Service Desk

Essential Duties/Responsibilities:


Help Desk Oversight:


  • Ensure the timely and effective resolution of enduser problems.
  • Enhance productivity by reducing incidents and implementing selfhelp techniques.

Customer Communication and Support:


  • Communicate with customers and stakeholders to assess support needs.
  • Assist in identifying technology needs and promptly address customer service concerns.

Team Management:


  • Train and guide support specialists in problem management processes.
  • Foster a customerfocused attitude within the team, ensuring quick and efficient responses.

Performance Monitoring and Reporting:


  • Establish and monitor service level targets and compliance levels.
  • Analyze support calls to identify areas for improvement and implement necessary changes.

Documentation and Reporting:


  • Develop and maintain comprehensive documentation.
  • Measure and report on unit performance, helpdesk utilization, and key performance indicators.

Inventory and Asset Management:


  • Manage enduser technology assets, including hardware and software.
  • Facilitate equipment purchases, implementation, and licensing reconciliations.

Secondary Duties/Responsibilities:


  • Recommend changes or enhancements in available IT or equipment.
  • Stay abreast of emerging trends and technologies through ongoing research.
  • Actively participate in planning and decisionmaking discussions.
  • Provide occasional technical support for offsite events.
  • Lead and execute special projects as assigned.

Salary:
₹200, ₹400,000.00 per year


Benefits:


  • Health insurance

Schedule:

  • Day shift
  • Fixed shift
  • Monday to Friday
  • Morning shift

Education:


  • Bachelor's (preferred)

Experience:


  • Technical support: 3 years (preferred)
- total work: 4 years (preferred)


Ability to Commute:

  • Bangalore, Karnataka (required)

Ability to Relocate:

  • Bangalore, Karnataka: Relocate before starting work (required)

Work Location:
In person


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